A number of Coinbase users have reported unauthorized charges to their bank accounts by the exchange and digital wallet provider, in some cases draining all their funds and leaving customers with large overdraft fees.
Posting on the Coinbase subreddit, customers indicated that previous, authorized withdrawals from their bank accounts were duplicated without authorization multiple times.
“My bank account went from very comfortable to negative balance, not to mention extra $5 charges, and overdraft fees,” wrote one user. “As a result my rent check bounced, and my bank went further into negative for a [non-sufficient funds] charge for $25. My landlord is not a nice person and is on my CASE and I have nothing to offer him. I am FREAKING OUT.”
A Reddit post attributed to a Coinbase staff said the problem was potentially related to the company’s recent decision to disable credit cards as a payment option on its platform.
An update of the post from 9:37am PST read:
“We can confirm that the unexpected charges are originating from our payment processing network, and are related to charges from previous purchases. To the best of our knowledge, these unexpected charges are not permanent and are in the process of being refunded. We are running joint investigations with all parties involved, and will provide updates as we receive them.”
A spokeswoman for Coinbase told CoinDesk the company is preparing a statement and would share it when ready.
According to the The Verge, these complaints started around two weeks ago, but have intensified in the past 24 hours.